🔄 Refund Policy – Orrivo

At Orrivo, your satisfaction is our top priority. We work hard to provide you with high-quality products and a seamless shopping experience. However, if for any reason you are not fully satisfied with your purchase, we’re here to help.

✅ Eligibility for Refunds

You may request a refund if:

• The item you received is defective, damaged, or not as described.

• You received the wrong product.

• Your order has not been delivered within the estimated delivery timeframe.

📦 Return & Refund Process

1. Contact Us – Reach out to our customer care team at support@orrivo.com within 7 days of receiving your order.

2. Verification – Provide your order number, details, and if applicable, photos/videos of the issue.

3. Approval – Once your request is approved, we’ll guide you through the return process (if required).

4. Refund – After inspection/verification, your refund will be processed to your original payment method within 5–10 business days.

🚫 Non-Refundable Situations

• Products that have been used, damaged, or altered after delivery.

• Orders placed with incorrect details provided by the customer.

• Items marked as “Final Sale” or “Non-Returnable”.

🔄 Exchange Option

In some cases, we may offer a replacement or exchange instead of a refund, depending on product availability and your preference.

💙 Our Commitment

At Orrivo, we aim to make your shopping worry-free. If you ever face an issue, just reach out — our team is here to ensure your experience remains smooth and satisfying.